Filtering

The tables below describes the filters that can be applied to filter information in the Interactions, Active Calls and Instant Message screens.

Search Criteria	Interactions	Active Calls	Instant Messages
Filtering by Name	û	û	R
Filtering by Internal ID	û	û	R
Filtering by Call Status	R	û	û
Filtering by Users and Groups	R	û	R
Filtering by Date	R	û	R
Filtering on Behalf Of	R	û	û
Filtering Transferred By	R	û	û
Filtering Transferred To	R	û	û
Filtering by Call Direction	R	R	û
Filtering by Participants	û	R	R
(Filtering by Called or Calling Party)	R	R	û
(Filtering by Called or Calling Party)	R	R	û
Filtering by Answering Party	R	û	û
Filtering by Tags	û	R	û
Filtering by Release Cause	R	û	û
Filtering by Recording Type	R	û	û
Filtering by Call Type	R	û	R (Chat Type)
Filtering by Notes	R	R	R
Filtering by Original Caller ID	R	û	û
Filtering by Media Type	R	û	û
Filtering by Queue Name	R	û	û
Filtering in Time line	R	û	û