Filter Interactions

The tables below describes the filters that can be applied to filter information in the Interactions, Active Calls and Instant Message screens.

Search Criteria

Interactions

Active Calls

Instant Messages

Filtering by Name

û

û

R

Filtering by Internal ID

û

û

R

Filter by Call Status

R

û

û

Filter by Users and Groups

R

û

R

Filter by Date

R

û

R

Filter on Behalf Of

R

û

û

Filter Transferred By

R

û

û

Filter Transferred To

R

û

û

Filter by Call Direction

R

R

û

Filter by Participants

û

R

R

(Filter by Called or Calling Party)

R

R

û

(Filter by Called or Calling Party)

R

R

û

Filter by Answering Party

R

û

û

Filter by Tags

û

R

û

Filter by Release Cause

R

û

û

Filter by Recording Type

R

û

û

Filter by Call Type

R

û

R (Chat Type)

Filter by Transcription Status

R

û

û

Filter by Notes

R

R

R

Filter by Original Caller ID

R

û

û

Filter by Media Type

R

û

û

Filtering by Queue Name

R

û

û

Filter in Time line

R

û

û